GENERAL INFORMATIONS 1. These terms govern all bookings made with Italylastminute.Com registered in Italy, Vat registration number 08186621002, whose registered office is in Via ponzano romano 10, 00189 Rome - Italy, e-mail: info@italylastminute.com. You accept these booking terms on behalf of all members of your party. 2. All the reservation, between you and Italylastminute.Com, will be concluded when this last one will have sended you the booking confirmation (Voucher), through e-mail, to exhibit to the reception of the hotel at the arrival. 3. Italylastminute.com never charges your credit card for your reservations! Your Credit card details are requested only to guarantee the reservation. Any balance is to be settled at the hotel reception.Your credit card will be send to the hotels only in case of late cancellation or no-show. 4. Where Italylastminute.Com are unable to confirm the initial requested accommodation an alternative may be provided and an email notification will be sent to inform you of the details. The reservation will be held for 12 hours. 5. You must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel. 6. You confirm that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred. Italylastminute.Com reserves the right to take any necessary action against anyone who submits false information or bookings made with malicious intent. 7. We advise you to read our privacy statement on personal data handling in accordance with article 10 of law no. 675/1996 in the relevant section of our web site and site terms, which are incorporated in these terms. 8. Passport, visa and health requirements for you and your party are your responsibility. Italylastminute.Com shall not be liable for any damages caused by any irregularities or inaccuracies regarding passports, visa or health requirements. You are strongly recommended to obtain travel insurance against cancellation, accidents, for medical cover and luggage. 9. Cancellations and amendments to confirmed bookings are subject to the specific conditions of every hotel increased of a fixed duty of cancellation of 10 Euro. Passenger name changes will incur no charges. All amendments are subject to availability. If you do not arrive at the accommodation on the date on which you booked to arrive, it will be applied the previewed cancellation policy and the difference will be credited directly to the credit/debit card of the customer, that was used to pay for the booking. If you leave the hotel before the previewed date of the reservation, will lose the entire amount of the stay. The demand for cancellation and modification must be made through the www.italylastminute.com's web site. 10. Cancellations and amendments to confirmed service adds, are subject to the following conditions:from 0 to 72 hours, charges is 100%; more than 72 hours, no charges. The difference will be credited directly to the credit/debit card of the customer. Where it is necessary to cancel the tour, you will be offered at least one of the following options: to join the requested tour at an alternative time or at an alternative date; to join an alternative tour;to receive a full refund from Italylastminute.com. 11. Porterage and tips are not included. For services where you have luggage with you, it is your responsibility to ensure that a large enough vehicle is booked to accommodate all luggage. If you bring extra luggage that cannot fit in the vehicle, you will need to cover any additional costs incurred in transferring your luggage. 12. For services beginning at airports, stations or ports, it is your responsibility to ensure that you wait for your Driver or Representative at the appointed meeting point as detailed on your voucher. 13. Should you not be able to locate your Driver or Representative at the start of a service, it is your responsibility to call the relevant telephone number as shown on your Extra Information sheet before making alternative arrangements. 14. For services beginning from accommodation, please ensure that you are waiting at the appointed meeting point, as shown on your voucher, at least 5 minutes prior to your confirmed pick up time. 15. For transfers that include the services of a Driver who speaks either the local or a foreign language, the driver will not assist with check-in at your accommodation or at the airport, port or station unless stated in the extended description for that particular service. 16. All the rooms, unless otherwise specified, have private facilities. 17. In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to Italylastminute.Com in writing or by email as soon as possible and we will abide by the following time-scales: (1) an acknowledgement sent within 3 working days; (2) a progress update within 10 working days; (3) a substantive reply and conclusion within 14 working days. 18. We encourage feedback both good and bad from our customers in order to point out where we are doing things well and more importantly to highlight those areas where you would like to see improvements. All such comments are welcomed at the email address shown below: info : info@italylastminute.com booking : booking@italylastminute.com account : account@italylastminute.com webmaster : webmaster@italylastminute.com computer system : system@italylastminute.com Opening Hours : Monday - Friday 9.30 a.m. to 07.00 p.m. Our address: Rome - Via ponzano romano, 10 00189 Italy Fax number : +39-06-97.612.508 email : info@italylastminute.com